Emily Ladau is a disability rights activist and the author of Demystifying Disability: What to Know, What to Say, and How to be an Ally. I met Emily in person a few years ago when I was still living in New York and we’ve kept in touch via Twitter since then. We talked earlier this year about the role of empathy in the CREATION of technologies, and also the limits of quote unquote “taking a walk in someone else’s shoes.”